FREQUENTLY ASKED QUESTIONS

Are the items kept in inventory?

No. All products are made to order.

Since each item is customized with Point S branding and your company name, orders are custom-made as they are received. As a result, no inventory is maintained for these products.

What are the production and shipping times?

As all products are customized and made to order, please allow up to 3 weeks for the production and shipment of your order. Lead times may vary depending on the items ordered and current production volume. Any exceptions will be communicated as needed.

What are the shipping methods?

Shipping charges are calculated based on the weight, volume, and destination of your order. They will be displayed and added before you confirm your purchase.

Can orders be delivered to a home address?

Yes, delivery can be made to the address of your choice, including your home or workplace. As a signature is required upon delivery, please ensure that someone is available to receive the package.

What is the return policy?

Since all products are customized with your company name, all sales are final.

All sales are final. Only items with a manufacturing defect or an error in order processing are eligible for review. In such cases, please contact our Customer Service within 10 days of receiving your order. Following a review, an appropriate solution will be determined.

How can I make sure I choose the right clothing size?

Most of the garments offered feature a standard fit. If a garment has a slimmer or looser fit than usual, this information will be noted in the product description.

Before completing your order, always refer to the size chart specific to each product and take the time to read the description to help you choose the size that best fits you.